Servitrans Express’s full money back guarantee is subject to the following conditions:
- The guarantee applies to transportation costs only. This guarantee excludes all other charges, including, without limitation, fuel surcharge, fines, duties, taxes, levies, VAT, accessorial fees or other charges or amounts, and transportation charges resulting from returned shipments, which shall remain due and payable.
- In the case of multiple piece shipments, the Guarantee will apply to every piece in the shipment. If a late delivery occurs for any piece within the shipment, the refund or credit will be given to the portion of the transportation charges applicable to the entire shipment.
- Customers must notify Servitrans Express of any claim for late delivery, in writing or by telephone, within 14 calendar days of the shipment date and provide Servitrans Express with the account number (if any), the waybill number, the date of shipment, and complete receiver information. Within 30 calendar days after customer so notifies Servitrans Express, Servitrans Express shall either:
- provide the customer with the credit or refund,
- provide the customer with information explaining the reason that the shipment is not eligible for the guarantee under the applicable limitations or exclusions, or
- provide the customer with evidence of timely delivery.
- Customers may not permit any other party to notify claims on its behalf nor assign claims to any other party. Payment by Servitrans Express of the transportation charges to the customer shall constitute a full release of Servitrans Express’s obligations for any delay under the Guarantee.
- The Guarantee will not apply where late delivery or failure to deliver is due to circumstances beyond Servitrans Express’s control, including customs delays, inaccurate or incomplete shipment information, delivery instructions or information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or receiver’s request for delay, shipment diversion or non-standard clearance services; or unavailability or refusal of the receiver to accept delivery or to pay duties and taxes against delivery if requested.
- The Guarantee is subject to modification or cancellation by Servitrans Express at any time.
- If a customer has an extremely time-sensitive shipment, the loss or delay of which may result in consequential damages, the customer must contact his own insurance agent or broker to insure against such risks, as Servitrans Express does not assume such liabilities. Servitrans Express does not provide and will not arrange such shipment insurance.
- The Guarantee does not apply to:
- shipments linked to clinical trials where temperature sensitive packaging is being used or;
- the extra charges applicable to any optional service sold with the shipment, e.g. packaging;
- temporary exports or imports;
- shipments with high value contents that require formal customs clearance;
- shipments with pieces exceeding the defined weight or size limits; and/or
- shipments containing permitted Dangerous Goods.
- If the transportation of a shipment includes a final destination or stops in a country other than the country of departure, the Warsaw Convention may be applied for the purposes of this contract. The Warsaw Convention governs in most cases, and therefore limits our liability for losses or shipping damage.
